Frequent questions

What makes Gaium Botánica different from other cosmetic brands?

We believe that the products you put on your skin should be all natural, clean, and nourishing. That is why we base all our formulations on powerful antioxidants and phytonutrients extracted from plants; this way we will keep your skin as young, vibrant and full of life as you are.


Are your products natural?

Yes, our products are 100% natural. In the list of ingredients you will only find the names of the plants that will help your skin to look naturally perfect.


Are your products organic?

Thank you very much for being part of the generation that cares about being aware of the organic origin of its personal hygiene and cosmetic products. We tell you that all our products are organic in origin, so you can rest easy.

Are your products cruelty free?

Clear! None of our products are tested on animals.

Are your products vegan?

Of course. Our line is 100% vegan and cruelty free. We love animals and will never test products on them.


What do you do to protect the environment?

The ingredients we use are renewable natural resources extracted in a sustainable way, with them we make products free of pollutants for the environment and for you.

All of our products come in glass bottles that are infinitely reusable and recyclable, and our packaging is 100% recyclable and biodegradable.

In addition, by purchasing each product you are supporting the conservation of the Andean Bear. We donate 5% of each product to this cause in your name. This is how you become part of the generation that wants to change the world!


Where do I find your products?

You can purchase all our products on this website, or by writing us directly via DM at @gaiumbotanica or at +57 317 575 46 58

What payment methods do you accept to make purchases on your page?

Payments on the website are handled by PayU Latam. There you can pay with any bank, PSE or credit card. You can also make a deposit to our account in Bancolombia. Write us if you prefer to do it this way.


How do I use a discount code?

Once you have added all your products to the cart, and go to "Checkout", you must enter the code in the field that says "Discount Code"; and the established amount will be automatically deducted from the total value of the purchase.


Can I use several discount codes?

Only one discount code is allowed per order.


Do you have gift cards?

Not yet! But if you want to share our products with a friend or loved one, ask them what their skin needs are, share the information with us and we'll help you send them what will be their new favorite product.

In how much time will my request be delivered?

It depends on your location. To major cities it usually takes 1-3 business days. To the rest of the country between 3 and 5 business days. Please note that we do not ship on weekends or holidays.


Do you ship to all of Colombia?

That's how it is! Our transportation partners allow us to reach any corner of the country. So there are no excuses to make your purchase online.

Do they make international shipments?

At the moment we only make shipments in Colombia. But we hope very soon to be able to enable international shipments.

What type of skin are Gaium Botanica products for?

Our products are for all skin types, whether mature or young, oily or dry. We create high quality and pure elixirs that allow everyone to show off their naturally perfect skin. Serums are for all skin types, and we offer you a Cleansing Oil specifically for each skin type: dry, balanced or oily.


Are your Serums for all skin types?

Yeah! Our Serums are formulated for all skin types, and the results are reflected in the skin according to the needs of each person.

If I suffer from a medical skin condition such as Eczema, Psoriasis, among others, can I use Gaium products?

Our products are all of natural origin and the skin assimilates them very well. There are scientific studies that confirm the improvement of these conditions with the continued use of the essential oils and carriers that we use in our formulations. However, it is always better to review the case with your GP; and also always do allergy tests on the forearm for 24 hours.


Are your products hypoallergenic?

Our products are generally hypoallergenic as they do not contain irritating synthetic ingredients. However, allergies vary from person to person and unfortunately we cannot confirm "that they will not cause allergies" in anyone, as anyone could be allergic to any type of plant. However, we include a complete ingredient list with each product, both on the website and on the product label.

We suggest you review these to make sure our products don't have something you are allergic to. It is also recommended that before using any product new to you, you perform a test patch. Apply a small amount near where you want to apply the product (such as behind the ear). If you experience redness, irritation, or discomfort within the next 24 hours, you should immediately and thoroughly wash the test area and do not use that product.

Can your products be used during pregnancy or lactation?

All our products are made 100% based on natural oils extracted from plants. So they are generally safe, even during pregnancy or lactation. However, we recommend that you review all the ingredients with your doctor to verify your specific case.


How should I keep my products?

We recommend that you keep your products in a cool, dry place, away from moisture, heat and direct sunlight. It is essential to always have clean hands when you go to handle your products, and make sure that the dispensers never come into direct contact with your skin.


How long will my products be good for?

The carrier oils that we use are very stable and since there is no presence of water, the useful life of our products is usually one year under the correct storage and use conditions.


How long will a product last me following its recommendations for use?

Our Serums, using them once a day, can give you a performance of approximately 3 months. Employing them twice a day, month and a half.
The cleansing oil, whose suggested use is once a day, can give you a performance of between 4 and 5 months.

How long does it take to see results?

It depends on the product and your goal. Some people see results, such as smoother, more hydrated skin, in just a few days. However, clinical trial data shows that our skin has an adaptation period to the products of approximately 6 weeks, and that permanent results after continuous use of the products are visible after 12 continuous weeks of use.


Will the oil based products make my skin oily?

Scientifically speaking, botanical oils closely resemble human skin in terms of their physical and chemical composition. This means that the formulations are easily absorbed by the skin. When you think about it, your body naturally produces oil to moisturize your skin. In fact, using oils instead of strongly astringent products like alcohol-based toners or chemical agents like salicylic acid is much better for your skin in the long run. Using facial oils helps to hydrate your skin with a substance it recognizes, and over time you will find that your skin's oil production will begin to regulate itself. However, it is important to say that not all oils are the same, so oils with a high comedogenic degree can be harmful to your skin (Ie Coconut Oil).


Are your products comedogenic?

The term "comedogenic" represents is the ability of an ingredient to clog pores. It is classified from 0 to 5. It is considered safe for all skin types up to a grade two, and for normal to dry skin a grade three, and only for very damaged and dry skin a grade four while it recovers. A grade five is only recommended for the body, but never for the face.
0 - Does not clog pores
1 – Very low risk of pore clogging
2 - Low risk of pore clogging
3 - Moderate risk of pore clogging
4 – High risk of pore clogging
5 – Absolute obstruction of the pores
None of our products contain ingredients that exceed a comedogenic grade 2, so the risk of pore clogging is extremely low.

What are essential oils?

Essential oils are natural oils that have the characteristic fragrance and medicinal properties of the plants from which they are extracted, usually through steam or expression distillation. Highly fragrant and highly concentrated, single essential oils and essential oil blends have been used for centuries in natural therapy techniques for their healing effects on a variety of issues, including anxiety, stress, irritability, and lack of sleep. , as well as for natural skin care.

What are carrier oils?

Carrier oils, derived from plants, are so named because they carry (facilitate the absorption of) essential oils into the skin. Essential oils are often very volatile and require a medium, such as a carrier oil, for effective absorption into the body. In some cases, properly chosen carrier oils help enhance the properties of the essential oils they carry. Examples of carrier oils include Jojoba Oil, Argan Oil, Sacha Inchi Oil, Almond Oil, and even Coconut Oil.


What is Aromatherapy?

Aromatherapy is a practice that uses the natural aromas and properties of essential oils to provide benefits for general health and well-being. The natural aromas and components of essential oils act as triggers that stimulate bodily functions to harmonize and balance, promoting healthy bodily function and providing relief from common ailments such as anxiety and stress. Specific aromatherapy oils typically focus on regulating specific natural functions within the body (eg lavender essential oil, which is especially effective for stress relief). Over time, the use of aromatherapy strengthens the body's natural processes so that they can effectively regulate and neutralize crises.

Why does the color and smell vary a little between each product I buy?

At Gaium we deliver each product and ingredient in its purest and unaltered form. This is why you may see slight differences between batches due to the harvests of each ingredient; in each of them the color or aroma may vary, however, rest assured that your product has the same powerful formula with the ingredients you love.


Can I combine Oil-based Serums with Water-based Serums?

Of course, if you still have your Retinol & Vitamin B3 Serum you don't have to wait for it to run out to start using your next Gaium Serum. Any of our products can be used in conjunction with other water-based serums without adverse reactions. However, we recommend that you use them exclusively so that you can fully enjoy their benefits.

I am new to the world of cosmetics. What is a Serum?

First we want to welcome you to the #FamiliaGaium, it is a pleasure for us to have you here. A Serum is the product of your facial routine in charge of deeply nourishing your skin. In traditional cosmetics, most Serums are water-based, and that is why after applying it you need a cream to retain hydration, however, an oil-based Serum, like ours, reduces this step to just one. So your Gaium Serum does the fundamental task of nourishing your skin and keeping it hydrated, beautiful and healthy. If you have any doubts about which is the ideal Serum for you, or you want to know more about the role of this product in your facial routine, you can write to us through the live chat on this website, by DM at @gaiumbotanica or by cell phone + 57 317 575 46 58. We will be happy to help you!


How do I know which product is best for me?

On our website you will find the description of each of our products. Choose the one that resonates with you the most. However, if you have questions, write to us and we will gladly help you. It can be through the live chat on this website, DM at @gaiumbotanica or cell phone +57 317 575 46 58.


Do you offer samples to test your products?

If you want to try our products, we recommend our Discover Gaium Kit. This way you will receive a little of each product and you will be able to discover first-hand the benefits that nature has for you.


Do they have the option of receiving containers to refill?

Not at the moment, however, we hope to have top-up options available very soon.


Do you sell wholesale or to distributors?

No, at the moment we prefer to deal directly with each of our clients to ensure that each one receives the attention it deserves.